Privacy and Policy

What Information We Collect

When you book an appointment or contact us, we may collect:
• Your name
• date of birth
• Phone number
• Email address
• Appointment details
• Health information relevant to your treatment (such as injuries, medical conditions, or treatment notes)

This information is stored securely in our booking and client management system, Cliniko.

____________________________________________________________

Information collected automatically when you visit our website

When you visit our website, some information is collected automatically through website tools and cookies. This may include:
• Your IP address
• Device type (mobile, tablet, desktop)
• Browser type
• Pages you visit on our site
• How long you stay on pages
• How you found our website (such as via Google search or advertisements)

We use tools such as Google Analytics and Google Ads to understand website traffic, measure advertising performance, and improve our services.

______________________________________________________________

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to:
• Improve website performance
• Analyse visitor behaviour
• Measure the effectiveness of our advertising campaigns

These technologies may be provided by third parties such as Google.

You can control or disable cookies through your browser settings. Disabling cookies may affect how certain parts of the website function.

_______________________________________________________________________

How We Use Your Information we collected to:
• Provide massage therapy services
• Manage appointments and client records
• Communicate with you about bookings or enquiries
• Improve our website and customer experience
• Comply with legal and professional obligations

We may also use and retain health information to comply with legal, insurance, and private health fund audit requirements.

We do not sell or rent your personal information to third parties.

_________________________________________________________________________

Health Records and Consent Forms

As part of providing remedial & therapeutic massage services, we are required to collect and maintain client health information and consent forms.

This may include:
• Medical history relevant to treatment
• Injuries, conditions, and symptoms
• Treatment notes and progress records
• Signed consent or intake forms

These records are securely stored in Cliniko and are used solely for providing safe and effective treatment and for meeting professional, legal, and private health fund requirements.

We retain health records for the period required under professional standards. Access to this information is restricted to authorised practitioners and staff only.

________________________________________________________

Third-Party Services

We use trusted third-party providers to help operate our business and website. These providers may process your information on our behalf, including:
• Cliniko – appointment scheduling and client records
• Google Analytics – website traffic analysis
• Google Ads – advertising performance measurement
• Tilda – website hosting and infrastructure

These providers are required to handle your information securely and in accordance with privacy laws.

________________________________________________________

Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. This includes secure systems and restricted access to sensitive information.

_______________________________________________________

Your Rights

You may request:
• Correction of incorrect or update information
• Withdrawal of appointment communications

To make a request, please contact us using the details below.